August
will be my 2nd month and so far they have achieved a high level of commitment
and support. I was amazed at the fast response they gave at 10pm one
night. I only sent a message to them and 15 minutes later came back
the reply. I was shocked because out of all the hosting companies I
have been with, I have had to wait till the next day for a response.
Even at 12am they gave me a reply. Now that's what I call commitment.
If they can give this much commitment to me, then I should definately
give it back. Alan Bateson, Peoplesworld International.
Their
support service responds to every e-mail or post sent within two-three
hours, usually within one! They offer the best value for money out of
any host or reseller i have ever seen - without even mentioning the
other services! Any help needed, just e-mail them or go to the new,
improved forums where even the customers will be happy to help. A friendly
atmosphere and staff around the whole site, with cost-effective solutions
to hosting, and every other web-site based function you could need!
No better way to sum things up than that i think you'll agree! Joel
K, skrunge.co.uk.
I
have worked in the webhosting business for 5 years, and been a part
of bringing up one of europas biggest webhosting companys today. One
thing i have learnd is that support and service is the most importent
factor in success. In webhosting support is extreamly importnet, because
if the hosting company dont know their work, you will suffer of it.
This is why i think they have a grate grow potensial in the future,
they are relieball and fast to solve and answer to your problems and
questions. Svenn B Isaksen, WebONet.
previously i was with a gb based company that claimed over a million
customers and the best service on the globe, however as soon as i read
half of what they were offering, i signed up! the service i received
thereafter has been second to none. i have had help with every question
i have asked, and even some i havnt. i also changed my account to a
reseller account and i now host over 20 websites and growing. that is
all in a few months. DCSIrl.
I trashed the list of other hosting companies and spent a couple of
hours browsing the forum in amazement. ANY COMPANY IN THIS INDUSTRY
THAT HAS THE B***S TO GIVE THEIR CLIENTS A VOICE MUST BE CONFIDENT OF
THEIR CUSTOMER SUPPORT - FULL STOP! The forum messages clearly show
enthusiastic, helpful, courteous, effective support staff as well as
satisfied, happy and productive customers. It simply can't be disputed.
I signed up as soon as I could tear myself away from the valuable information
that abounds in this forum. ... next day Without a single hassle, I
had my accounts set-up and ready to go. I did however shoot off a question
to support and WITHIN ONE MINUTE I received a reply (from Stacy) with
the information I needed. Now that isn't what surprised me. Shortly
after, I discovered the information was in the welcome e-mail sent,
exactly where it should be. A typical case of RTFM , but Stacy did not
'rub my nose in it' as both my previous hosts did with joy. There wasn't
even a hint of anything 'smart'. Stacy's email was cheerful and polite.
Paul Taylor, Perth.
The reseller account was the first thing I ever purchased on line
and it pays for itself via clients. This is my first time setting up
email accounts, Sql Databases, and shopping carts. The admin control
panel is that easy to use. If I hadn't found this site, I'd be paying
out a lot of money elsewhere for each account and probably still working
for someone else making them money instead of for myself. Thanks for
providing a great reseller plan. Marcus, www.page56.com
Well at first i started to think, How many people are saying good
things, surely there must be bad as well, so i have racked my brains
for ages and have come up with the following....... Ok ok i can't think
of anything! You win! I'm only human but are they? I have had an account
for three months now, so far i have two customers thats all, and i am
making double what i put in. Now that can't be bad. Eventualy i hope
to make LOTS more but we will wait see. I have had one or two problems
(caused by me) and they still stepped in and helped me as if it was
their problem, and even better it was in a matter of minutes not even
hours, and this was at 2AM! I think these guys don't sleep. well heres
my 5 stars, Mitch
Thank you ! For great communication and for prompt and elegant
problem solving.
I knew I was not wrong trusting you and having patience in difficult
times. Sincerely. Emil
I here at Primary Drive and the hammerheads present the award
for the best hosting and urgency response team in cyberspace personally
invite you all to a celebratery party and to toast to their success
of the future. I must admit I probably am not the brightest of customers
(actually I know Im not!) but their patience and expertese has carried
me through and would reccomend them to everyone ! slidehammer
What more can i say... after paying 3 times as much to be a reseller
on another host I decided to move here, what a great move!. The first
thing i noticed was that everyone is helpfull, the forums provide great
information along with people who are willing to help. But most of all
they are cheaper but provide much, much more than anyone i have used
before. A move I don't regret, been here 3 months now. www.refreshhosting.com
I would just like to say that you guys, you are little worker
ants with ants in your pants.... keep up the hard work and excellent
customer services. Baronne Mouton, elektric.co.uk
The above testimonials have not been changed from the original comments
sent to us and therefore may contain errors. If you'd like to email
a testimonial to us then please contact
us.
A very big thank you to everyone that's contacted us. Such feedback
helps us to continuously improve our services to you and is of great
benefit to us.
